Collecting Personal Information
We collect information about you when you make a purchase in one of our stores or online. This information may include your name, mailing and billing address, zip code, phone number, and/or email address. We may also ask for this information if you choose to participate in a survey, sweepstakes, contest, promotion or giveaway. We consider information that personally identifies you, such as your name, email address or billing information, and other data that is linked to such information, to be personal information.
With sales transactions, we may collect payment information including credit/debit card information, gift card and merchandise credit numbers, and/or checking account information. When you make a purchase online or in-store, we collect transactional information related to your purchase (i.e., what you bought, the price you paid, the payment method you used, and if the product was on sale).
We also collect some personal information when you use other features of the Site. We collect your email address if you sign up for our email list. In order to establish an online account, you will be asked to provide your name, email address, and zip code, and you will also need to establish a password.
Browsing Our Website
When you are using our Site, we log your IP address (a number that identifies your computer on the Internet) for system administration, troubleshooting and to examine overall traffic trends. For example, IP addresses help us determine the percentage of people coming from various online gateways, such as Google or Yahoo!. This information is collected in aggregate. It is also linked to your personal information if you provide your personal information to The Container Store.
You can browse our Site and read our editorial content without providing any personal information. However, you must provide personal information in order to make a purchase.
How We May Use Your Information
In order to serve you better, we may combine the information you provide us and the information we have from your purchases online and in our stores. We may also utilize information that is publicly available. This information, in total, is used to improve your overall experience with our company. Here are the ways we may use information about you in order to enhance your shopping experience at RocketChocolate.Com:
- To complete your purchases. We use information about your transactions, including personal information you have provided, in order to process payments you have made and deliver products you have ordered. In doing so, we may transmit payment information to third parties, such as banks, credit card companies or payment clearance services. We may also provide shipping information to third parties in order to permit them to deliver products to you.
- For marketing and promotional purposes. We may send targeted direct mail and catalogs to our customers about products or events that we think may be of interest, based on past purchases at RocketChocolate.Com. We may also send offers for discounts or promotions and information about campaigns, new products or new features. In addition, we send email communications to let customers know about promotions, organizational tips, and the most up-to-date happenings at The Rocket Chocolate Co.
- To enhance your online shopping experience. For example, we may use information about you to recognize you and welcome you back to the site, personalizing your shopping experience.
Sharing Your Information and Third-party Partnerships
We don't. :)
Security of Our Site
RocketChocolate.Com maintains security procedures designed to keep information we own, license and process from being accessed by any unauthorized person or business. We use a variety of multi-level security systems to control access to our systems and the data that we house.
We take reasonable precautions to ensure our security procedures are adequate for the protection of our computer systems and data, but this does not eliminate the possibility that our security will be breached. If a security breach causes The Rocket Chocolate Co. leadership to believe individual consumers are at actual risk for identity theft or other fraudulent activities that may cause substantial harm or inconvenience to consumers or if such breach otherwise requires public notification, The Rocket Chocolate Co. will post a security alert notice on our Site that will provide relevant information for consumers to consider to protect against fraudulent and other harmful actions that may result from the unauthorized access.
Unfortunately, however, no data transmission over the Internet can be guaranteed 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to or from our Site, and you do so at your own risk. Accordingly, we disclaim liability for any theft, loss, or interception of, or any unauthorized access or damage to any data or communications. By using the Site, you acknowledge that you understand and agree to assume these risks.
Anyone with access to the email address and password you use to create an account with us can obtain access to the personal information you have provided to us. We urge you to keep your password in a safe place and not share it with anyone. Always sign out from your account and close your browser window when you have finished your visit to our Site. This ensures that others cannot access your account, which is especially important if you are sharing a computer with someone else or are using a computer in a public place.
You are responsible for maintaining the confidentiality of your account password, and you are responsible for any access to or use of the Site by any person or entity using your password, whether or not such access or use has been authorized by you.
Reviewing and Revising Your Account Information
You may review and make changes to the personal information that is stored in your user account on the Site by visiting the "My Account" area of the Site.